Personal information is an integral part of the service(s) Clixx provides, and as such we have a heightened awareness of it's importance, it's use and of it's protection. Clixx is committed to respect and protect personal information supplied to us by our customers.
Clixx Direct Marketing Services Inc. (Clixx) hereby acknowledges that it does have a formal privacy policy on the collection, use and disclosure of personal information and that policy is as follows:
Our privacy policy and privacy code is governed by the Federal government’s Personal Information Protection and Electronic Documents Act (PIPEDA) and we abide by the 10 basic principles set out below. Clixx is also a member and as such follows the privacy code and guidelines of the Canadian Marketing Association.
10 Basic Privacy Principles
1) Accountability
Clixx is responsible for personal information under its control and shall designate an individual who is accountable for the organization’s compliance.
Clixx Direct Marketing Services Inc. has appointed a Privacy Officer who can be contacted at the number listed below. Clixx continues to evolve and improve its privacy policies as well as train other front-line staff about personal information importance, protection and our legal obligations under PIPEDA.
Mike Todd
Ext 234
President
mtodd@clixxdirect.com
2) Identifying Purposes
The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.
Clixx does NOT copy, gather, store or transfer to 3rd parties ANY personal information provided to us by our customers. Customer data in all formats is used solely for the purpose of mailing material on behalf of our customers.
3) Consent
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate.
Clixx is a 3rd party service provider and as such has NO direct relationship with the individual(s) in order to seek consent. As a list user, we are sensitive and protective of the individuals right to privacy and do not copy, sell, rent or transfer any information to another party.
4) Limiting Collection
Collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.
Clixx does NOT copy, gather, store or transfer to 3rd parties ANY personal information provided to us by our customers. Customer data in all formats is used solely for the purpose of mailing material on behalf of our customers.
5) Limiting Use, Disclosure and Retention
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Clixx does NOT sell or share any personal information with any external organization and all personal information and files are destroyed 30 days after the final mail and/or delivery date of each program. Clixx maintains personal information as a 3rd party vendor only for as long as necessary to produce a specific program / mailing. All files and PI is destroyed 30 days after completion of any program / mailing.
6) Accuracy
Personal information shall be as accurate, complete and up-to-date as is necessary for which it is to be used.
Clixx and its customers share a common mandate with respect to data, files and personal information. That mandate is to ensure the most accurate, complete and up-to-date information possible for effective promotion of client’s products or services.
7) Safeguards
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
Clixx takes all reasonable precautions to ensure personal information received from our customers is kept safe from loss, unauthorized access. modification or disclosure including:
- ADT 24-hr secure building, key access & employee entrances
- network security level assignment and password protection
- IT security infrastructure including CISCO firewall protection
- all files destroyed 30 days after program completion
- paper documents containing personal information (lives) shredded 48 hours after client approval
- documents can be shredded immediately in-house with customer approval
8) Openness
Clixx has and will continue to make specific information about its policies and practices relating to the management of personal information readily available to individuals and companies.
9) Individual Access
Upon request, an individual shall be informed of the existence, use and disclosure of his/her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
10) Challenging Compliance
An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual(s) accountable for the organizations compliance. |
